Got a question?
You’ve come to the right place. Whether you’re looking for advice, booking information or didn’t quite find what you’re looking for, we’re here to help.
+64 (0)3 399 5259
Top 5 FAQs
Check out our FAQ
How can I make a booking?
Simple, select ‘See Available Dates’ on the tour you wish to book and select any additional options you like to add. What are you waiting for, Book Online .
Can I change my booking?
No problemo, whether you wish to change your departure date, upgrade to private or you’ve chicken’d out of a skydive, not all activities are locked in.
Due to the nature of our tours, we pre-book activities to make sure you’re not left out! We cannot guarantee the availability of changes made by you after your booking confirmation. Booking changes will incur a $20 fee per alteration unless made 60 days prior to your departure.
Note that changes made after your full deposit may be subject to cancellation fees and unavailability. We will try our best to amend your booking, just notify us or your Trip Manager ASAP and we’ll sort you out.
Will airfare be included in my tour price?
Unfortunately not, once your booking is confirmed or the trip you’re booking has a (Confirmed Departure) you’ve got the go-ahead to book your flights. Just let us know your flight details so we can add them to your booking.
Note that flights should be booked at least a day either side of the tour to ensure you’re where you’re meant to be.
What discounts do you offer on trips?
Heaps! Whether you’re booking as a group, you’re a previous passenger, you’re paying early or buying a last minute deal, contact us.
What’s included in the price of my tour?
Everything you need, including all:
- Transport (including coaches, cruises and ferries).
- Accommodation from beds, boats and tents.
- Meals listed in your meal plan.
- Everything mentioned in your itinerary/ package and any extras you purchase.
- 24/7 guidance and support.
- Baggage security and first aid trained staff.
Still not sure? Check out Why Us