FAQ

Before you go

How can I find people on my tour?

Once your booking has been confirmed, to make things easy, just add us on Facebook and we’ll join you to your group chat!

How do I get to the departure points?

Just landed and don’t know where to go, or need to get back to the Airport? Here’s a list of the best ways to get to and from our starting points:

    Auckland Point: ______

  • Airport via Shuttle: $33. (Shuttles depart every 20 minutes from both terminals and tickets can be purchased from the driver)
  • Airport via taxi: $75-$90.

    Christchurch Point ______

  • Airport via Shuttle: $8.50. (Shuttles depart every 20 minutes from both terminals and tickets can be purchased from the driver)
  • Airport via taxi: $45-$65.

Do I need any vaccinations for where I’ll be travelling?

Before travelling to any country you should consult a GP or health professional such as a doctor to find out if any are required.

If you suffer from any form of illness, please be sure to have enough supply of any medications you require prior to your departing and that you have advised us of any important medical conditions you have at the time of booking.

Do I need a Passport or Travel Visas?

Depending on where you’re from and where you’re travelling to you may need visas to enter certain countries included in your tour. You are responsible for obtaining all necessary visas requirements prior to departure as failure to obtain any visas or travel documentation could result in entry denial and cause you to miss part or all of your trip.

Note that visas may take 6-8 weeks to obtain and passport even longer. Note that they may also incur additional fees which we do not cover. We advise that you allow a sufficient amount of time to acquire these before departure.

When will I receive my travel documents?

Provided final payment has been received no later than 60 days prior to departure, you will receive your travel documents which will include:

  • Vouchers for your trip.
  • Your trip itinerary, including extras.
  • A travel guide.
  • Document wallet.

Delivered or emailed to you via post three weeks prior to departure.

How much luggage can I bring?

We ask that passengers carry a maximum of 2 pieces of luggage totalling 25kg, including a small day bag, so pack light. For time-saving, the flow of check-ins and outs and to help security, we advise day bags are used for your benefit and ours.

Baggage must not exceed the total dimensions (length + width + height) of 158cm (62”). But folks, this is a rough guide so don’t stress if you’ve brought your whole wardrobe! Just know that if it’s over 25kg, you’ll be leaving it behind.

It makes things easier if you label your items with your name, home address and a unique identifier such as a ribbon or sticker so your luggage is easy to spot.

How much money should I bring?

Whether you’re looking for souvenirs, which bar serves the best cocktails or the optional activity that’ll take your experience to a whole new level, it’s up to you.

Above the tour price or packages/ extras you choose, you should budget up to $50 extra.

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