FAQ

Essentials

How much money should I take for spending?

Whether you’re looking for souvenirs, which bar serves the best cocktails or the optional activity that’ll take your experience to a whole new level, we get that everyone’s different.

We’ve designed our tours so you don’t have to spend anything, but above the tour price, packages/ extras, you should budget anywhere up to $50 extra, depending on your choices. Each days optional activities and pricing can be found available on the tours itinerary page.

What Visa information should I know?

Due to individual government regulations that are subject to change, please be aware that we are unable to advise on the need to obtain visa information. However, note that the information we have provided below is only to be used as a guide and that you should contact the local embassy for country you’re travelling to for up to date information.

New Zealand: immigration.govt.nz

What will the weather be like?

One day we’ll control the weather, but until then, head over to the Met Service to check out the local weather forecast.

What baggage should I pack?

We ask that passengers carry a maximum of 2 pieces of luggage totalling 25kg, including a small day bag, so pack light. For time saving, the flow of check ins and outs and to help security, we advise day bags are used for your benefit and ours.

Baggage must not exceed the total dimensions (length + width + height) of 158cm (62”). But folks, this is a rough guide so don’t stress if you’ve brought your whole wardrobe! Just know that if it’s over 25kg, you’ll be leaving it behind!

Label your items with your name, home address and a unique identifier such as a ribbon or sticker so your luggage is easy to spot.

What should I pack?

The weather can be glorious as much as it is harsh, so to make sure you’re suited and booted for the trip and it’s ‘4 seasons in one day’, follow this rough guide below on what you should pack:

    Clothes

  • 1 x Rainproof jacket.
  • 1 x Warm jacket.
  • Couple of long trousers.
  • Couple of shorts/ skirts.
  • Couple of casual shirts for evening wear.
  • 4 – 5 T-shirts
  • 1 x Jumper or hoodie.
  • Heaps of socks and undies.
  • Couple of swimwear (preferably ones without color as sulphur from the hot springs will decolorize).

    Footwear

  • 1 x thongs/ flip flops/ sandals.
  • 1 x Casual/ going out shoes.
  • 1 x Practical/ walking shoes (hiking boots).

    Toiletries

  • Toiletry bag and contents.
  • Sun cream.
  • Insect repellent and bite cream
  • Medicines (Aspirin, travel sickness).
  • Prescription medication (adequate supply for the duration of the trip).
  • Tissues, wet wipes etc.

    Miscellaneous

  • Sewing kit.
  • Wash bags for dirty laundry.
  • Padlocks.
  • Money belt.
  • Camera, batteries, charging cords, storage devices.

    Essentials

  • Passport, visas and other important travel documents with a photocopy of each.

Where are the departure points?

Just landed and don’t know where to go, or need to get back to the Airport? Here’s a list of the best ways to get to and from our starting points:

    Auckland Airport to location

  • Airport via Sweet As: $15 per person
  • Airport via shuttle: $66 (Note: shuttles depart every 20 mins from both terminals and tickets can be purchased from the driver)
  • Airport via taxi: $150 – $180.

    Chirstchurch Airport to location

  • Airport via Sweet As: $15 per person
  • Airport via shuttle: $17 (Note: shuttles depart every 20 mins from both terminals and tickets can be purchased from the driver)
  • Airport via taxi: $90 – $130.

What travel documents will I receive?

It’s important to you and us, that all your important travel documents are kept safe and in one place, hence why we supply you with a travel wallet.

What’s inside? If you’ve booked via a travel agent, your documents will be sent to you 21 days prior to your departure, same as if you booked directly with us! If not, don’t worry. Just contact us and we’ll resend or provide them on the day.

What will my accommodation be like?

Hand picked from experience, we’re all about location, comfort and a view that never ceases to impress. Downtown, or on a sunset horizon, find yourself in hostels, lodges, boats and campsites, all included in the price of your trip to catch those cosy zzz’s wherever you go.

Accommodation ranges from a tent under the stars to a standard 4-8 bed multi-share dorm in the heart of the city. For those who just want that little bit more personal space, no worries, you can upgrade to private.

What if I become sick?

Travelling can be tough. Early starts, late nights and a whole heap of adventures in between! But sitting out’s never fun, which is why we take an element of caution to whatever you do to ensure your health.

Unlike the travel bug, getting sick can be unavoidable. But with the right diet and some simple advice, you should be fine.

Will I need insurance?

It is compulsory that you take out comprehensive insurance cover. A policy that covers cancellation, personal injury, death, medical bills, repatriation expenses and evacuation costs before you travel on a Sweet As Travel tour. We advise you to check that you are covered for all the activities you will be participating in as some policies exclude ones you may want.

Note that this should be agreed at the time of payment as in some circumstances, your insurance may cover you against cancellations fees from the date your booking is confirmed. Sweet As Travel cannot be held liable for your failure to take out appropriate insurance. You also agree to indemnify us against all third party claims, actions, damages and remedies which may be brought against us in respect of your participation in our tours.

Will you keep me up-to-date if my trip is affected?

In the unfortunate event of a natural disaster or where a country has political unrest, regulations may affect travel to and from certain countries. Where this affects your trip, we shall contact you.

What if I don’t have a passport?

If you’re not lucky enough to be a national citizen of the country you’re wishing to tour, passengers will require a passport to travel abroad. To obtain a passport, apply for one with your local government, or enquire with at a government office.

Where can I find my travel guide?

If we haven’t already sent you one out, you can find it on our contact page or download it here.(Download Travel Guide)

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