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Things to consider

Frequently Asked Questions


You’ve come to the right place. Whether you’re looking for advice, booking information or didn’t quite find what you’re looking for, we’re here to help.

How much luggage can I bring?

We ask that passengers carry a maximum of 2 pieces of luggage totalling 25kg, including a small day bag, so pack light. For time-saving, the flow of check-ins and outs and to help security, we advise day bags are used for your benefit and ours.

Baggage must not exceed the total dimensions (length + width + height) of 158cm (62”). But folks, this is a rough guide so don’t stress if you’ve brought your whole wardrobe! Just know that if it’s over 25kg, you’ll be leaving it behind.

It makes things easier if you label your items with your name, home address and a unique identifier such as a ribbon or sticker so your luggage is easy to spot.

What should I pack?
The weather can be glorious as much as it is harsh, so to make sure you’re suited and booted for the trip and it’s ‘4 seasons in one day’, follow this rough guide below on what you should pack:

  • 1 x Rainproof jacket.
  • 1 x Warm jacket.
  • Couple of long trousers.
  • Couple of shorts/ skirts.
  • Couple of casual shirts for evening wear.
  • 4 – 5 T-shirts.
  • 1 x Jumper or hoodie.
  • Heaps of socks and undies.
  • Couple of swimwear (preferably ones without color as sulphur from the hot springs will decolorize).‍
  • 1 x thongs/ flip flops/ sandals.
  • 1 x Casual/ going out shoes.
  • 1 x Practical/ walking shoes (hiking boots).
  • Toiletry bag and contents.
  • Sun cream.
  • Insect repellent and bite cream.
  • Medicines (Aspirin, travel sickness).
  • Prescription medication (adequate supply for the duration of the trip).
  • Tissues, wet wipes etc.
  • Sewing kit.
  • Wash bags for dirty laundry.
  • Padlocks.
  • Money belt.
  • Camera, batteries, charging cords, storage devices.
  • Passport, visas and other important travel documents with a photocopy of each.
How much money should I bring?

Whether you’re looking for souvenirs, which bar serves the best cocktails or the optional activity that’ll take your experience to a whole new level, it’s up to you.

Above your New Zealand tour price or packages/ extras you choose, you should budget up to $50 extra.

Where do I start & finish the tour?

Just landed and don’t know where to go, or need to get back to the Airport? Here’s a list of the best ways to get to and from our starting points:

Auckland Point: Nomads Hostel.

Airport via Shuttle: $33. (Shuttles depart every 20 minutes from both terminals and tickets can be purchased from the driver)

Airport via taxi: $75-$90.

Christchurch Point: YHA Rolleston House.

Airport via Shuttle: $8.50. (Shuttles depart every 20 minutes from both terminals and tickets can be purchased from the driver)

Airport via taxi: $45-$65.

Will I receive travel documents?

Provided final payment has been received no later than 60 days prior to departure, you will receive your travel documents which will include:

  • Vouchers for your trip.
  • Your trip itinerary, including extras.
  • A travel guide.
How can I find others on my tour?
Once your booking has been confirmed, to make things easy, just add us on Facebook and we’ll join you to your group chat!