Before you go
Frequently Asked Questions
BEFORE YOU BOOK
You’ve come to the right place. Whether you’re looking for advice, booking information or didn’t quite find what you’re looking for, we’re here to help.
The best time to visit New Zealand largely depends on your preferences and what you'd like to experience. New Zealand's climate varies from region to region, offering something unique in every season.
- Spring (September to November): Spring offers mild weather and blossoming landscapes. It's a wonderful time for hiking, wildlife viewing, and seeing the native flora in full bloom.
- Summer (December to February): This is the peak tourist season, characterised by warm weather, longer daylight hours, and a vibrant atmosphere. It's ideal for outdoor activities, hiking, beach trips, and exploring the stunning landscapes.
- Autumn (March to May): Autumn brings pleasant temperatures and colourful foliage. It's a great time for wine tours, enjoying scenic drives, and experiencing fewer crowds.
- Winter (June to August): Winter is the ski season in both the North & South Island, attracting snow sports enthusiasts.
Unfortunately not, our tour packages focus on providing services, accommodations, activities, and other inclusions specific to your journey within New Zealand.
Once your booking is confirmed or the trip you’re booking has a (Confirmed Departure),
you will need to book your own flights separately to and from New Zealand, making sure you arrive and depart appropriately as per your itinerary schedule.
Simply let us know your group size and any preferences, and leave the rest to us.
We provide access to many remarkable places, but it's important to note that some locations may be subject to restrictions imposed by the Department of Conservation (DOC). These restrictions are in place to ensure the safety of both travellers and the preservation of the natural environment.
While our tours can take you to many destinations, there may be instances where access to specific areas is limited or requires DOC concessions. Rest assured that our itineraries are well designed to provide you with a rich and immersive experience, taking into consideration safety and environmental protection guidelines.
Early payment discounts are often available for those who book and pay for their tours in advance, allowing you to save on your trip. Additionally, if you're traveling with a group or adding more people to your booking, you may be eligible for further group discounts, which can provide cost savings for larger parties. We strive to provide options that cater to different preferences and budgets, so be sure to check our website or contact our customer support team for details on the latest discounts and promotions available for your chosen tour.
Please inform us of your preference when booking your tour and we will do our best to arrange accommodations that suit your group's needs.
Whether you're traveling with colleagues, family, friends, or just as a solo traveler, we have a variety of itineraries and activities to suit.
Whether you're drawn to outdoor adventures, cultural explorations, or simply want to relax and savor the scenery, feel free to mix and match activities to create the ultimate journey.
Everything you need, including all:
- Transport (including coaches, cruises and ferries).
- Accommodation from beds, boats and tents.
- Meals listed in your meal plan.
- Everything mentioned in your itinerary/ package and any extras you purchase.
- 24/7 guidance and support.
- Baggage security and first aid trained staff.