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Before you go

Frequently Asked Questions


You’ve come to the right place. Whether you’re looking for advice, booking information or didn’t quite find what you’re looking for, we’re here to help.

When is the best time to travel?

The best time to visit New Zealand largely depends on your preferences and what you'd like to experience. New Zealand's climate varies from region to region, offering something unique in every season.

  • Spring (September to November): Spring offers mild weather and blossoming landscapes. It's a wonderful time for hiking, wildlife viewing, and seeing the native flora in full bloom.
  • Summer (December to February): This is the peak tourist season, characterised by warm weather, longer daylight hours, and a vibrant atmosphere. It's ideal for outdoor activities, hiking, beach trips, and exploring the stunning landscapes.
  • Autumn (March to May): Autumn brings pleasant temperatures and colourful foliage. It's a great time for wine tours, enjoying scenic drives, and experiencing fewer crowds.
  • Winter (June to August): Winter is the ski season in both the North & South Island, attracting snow sports enthusiasts.
Ultimately, the best time to travel depends on your interests so it's advisable to plan ahead and consider both the weather and activities you want to enjoy during your visit.
Will airfare be included in the tour price?

Unfortunately not, our tour packages focus on providing services, accommodations, activities, and other inclusions specific to your journey within New Zealand.

Once your booking is confirmed or the trip you’re booking has a (Confirmed Departure),

you will need to book your own flights separately to and from New Zealand, making sure you arrive and depart appropriately as per your itinerary schedule.

What size groups can you accommodate?
We can accommodate groups of any size, whether you're traveling solo, with a partner, a small group of friends, or much larger. Our goal is to provide a tailored and enjoyable experience for all travellers, regardless of group size, so whether you're looking for an intimate getaway or planning a grand adventure with a large corporate / university group, we have the flexibility to meet your needs.

Simply let us know your group size and any preferences, and leave the rest to us.
Where can we go?
Our tours offer the opportunity to explore a wide range of destinations across New Zealand, allowing you to discover the country's diverse landscapes and unique experiences.

We provide access to many remarkable places, but it's important to note that some locations may be subject to restrictions imposed by the Department of Conservation (DOC). These restrictions are in place to ensure the safety of both travellers and the preservation of the natural environment.

While our tours can take you to many destinations, there may be instances where access to specific areas is limited or requires DOC concessions. Rest assured that our itineraries are well designed to provide you with a rich and immersive experience, taking into consideration safety and environmental protection guidelines.
Do you offer discounts?
Yes, we offer various discounts to make your New Zealand travel experience more accessible, from early payment discounts, group discounts, and other special offers that we've packaged together.

Early payment discounts are often available for those who book and pay for their tours in advance, allowing you to save on your trip. Additionally, if you're traveling with a group or adding more people to your booking, you may be eligible for further group discounts, which can provide cost savings for larger parties. We strive to provide options that cater to different preferences and budgets, so be sure to check our website or contact our customer support team for details on the latest discounts and promotions available for your chosen tour.
Can our group be gender segregated?
Yes, we can accommodate gender-segregated groups upon request. We understand that some travellers may have specific preferences or cultural considerations that make gender-segregated arrangements more comfortable or appropriate, as well with schools & universities.

Please inform us of your preference when booking your tour and we will do our best to arrange accommodations that suit your group's needs.
What ages do you accommodate?
We welcome travellers of all ages to join our tours and explore New Zealand. Our tours are designed to cater to a diverse range of age groups, from young adventurers to mature explorers.

Whether you're traveling with colleagues, family, friends, or just as a solo traveler, we have a variety of itineraries and activities to suit.
What activities can I include on my tour?
You have the flexibility to customise your tour with a wide range of activities that cater to your interests and preferences. To explore the full spectrum of activities available, we encourage you to visit our 'Things to do' page on our website.

Whether you're drawn to outdoor adventures, cultural explorations, or simply want to relax and savor the scenery, feel free to mix and match activities to create the ultimate journey.
What's included in the price of my tour?

Everything you need, including all:

  • Transport (including coaches, cruises and ferries).
  • Accommodation from beds, boats and tents.
  • Meals listed in your meal plan.
  • Everything mentioned in your itinerary/ package and any extras you purchase.
  • 24/7 guidance and support.
  • Baggage security and first aid trained staff.