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Frequently Asked Questions


You’ve come to the right place. Whether you’re looking for advice, booking information or didn’t quite find what you’re looking for, we’re here to help.

What will the weather be like?

One day we’ll control the weather, but until then, head over to the Met Service to check out the local weather forecast.

Whatever the weather, we'll keep you informed on tour before the day starts.

Where will I be able to smoke?

Smoking is not permitted inside our accommodations or on our tour buses to ensure the comfort and safety of all travellers. However, you are welcome to smoke in designated outdoor areas during appropriate breaks and stops.

We kindly ask that you adhere to local regulations and be mindful of your fellow travellers when smoking outdoors and your cooperation in maintaining a smoke-free environment indoors is greatly appreciated.

What languages do New Zealander's speak?

New Zealand has three languages:

  • English
  • Maori
  • New Zealand Sign Language
What if I'm travelling alone?
If you're traveling alone, you're not alone in that! Many of our travellers embark on our tours solo, and it's a fantastic way to meet like-minded individuals from around the world.
Will I be able to contact my family & friends on tour?
Yes, staying connected with your loved ones during your tour is convenient and accessible. Throughout the trip, you will have access to Wi-Fi in various locations, allowing you to easily contact your family and friends through messaging apps, email, or social media.

If you prefer to have continuous connectivity, you also have the option to purchase a local SIM card, which can provide you with a reliable mobile data connection for calls and internet access.
How many people will be on the trip?
The group size for our trips can vary depending on the specific tour and departure date. We believe in offering flexibility to accommodate a range of preferences, so you may find that some tours have smaller, more intimate groups, while others may have a larger number of participants.

The diversity in group sizes allows you to choose the experience that best suits your travel style. Whether you prefer the larger groups or the intimacy of a smaller one, we strive to ensure that your journey through New Zealand is enjoyable and memorable, regardless of the group size.
What will the accommodation be like?

We take great care in selecting accommodations that meet high-quality standards to enhance your travel experience. Our team hand-picks accommodations based on their quality, comfort, and suitability for each tour.

You can expect a variety of accommodation styles, which may include unique charming boutique hotels, cozy lodges, or well-appointed resorts, all chosen to provide you with a comfortable and enjoyable stay throughout your journey.

What will the transport be like?

The size of the vehicles may vary depending on the group size, ensuring that we can accommodate groups of different sizes while maintaining quality and comfort.

Whether you're traveling with a small group or a larger one, we're committed to ensuring a safe and enjoyable journey as you explore the stunning landscapes and attractions of New Zealand.

What if my trip is affected?

In the unfortunate event of a natural disaster or where a country has political unrest, regulations may affect travel to and from certain countries. Where this affects your trip, we shall contact you.

How much free time will I have?

Everyone's different, so we've crafted all our tours to offer flexibility & balance between free time & inclusions.

We understand the importance of allowing you to immerse yourself in the local culture and explore at your own pace, so the amount of free time varies depending on your itinerary, with the option to up the intensity as you please.